Question 1

My Item has not arrived

Accepted Answer

Please email us if you have not received your order after the timeframe for your destination and would like an update on the delivery. (You can view timeframes for delivery dependant on your destination under 'shipping and returns')
 
If we are unable to retrieve your item(s) we will send you a new item(s). If however the item(s) is marked as 'delivered' on the tracking information, our help may be limited.

Question 2

Do you accept refunds?

Accepted Answer

We do offer refunds depending on the circumstance - please review this under 'shipping and returns'

Question 3

Can I return?

Accepted Answer

At this time we do not offer returns. Please ensure you order with full certainty and choose your current size prior to ordering. Please use our size guide for help, or contact us and we will be happy to assist you.
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We do offer refunds for lost or damaged parcels. For more information on our returns policy, please view 'shipping and returns'

Question 4

What does Deliciae Realm CIC do?

Accepted Answer

As a community interest company we are a non profit organisation. The company’s activities will benefit the local community of Brent and the wider London area, with the intention of expanding nationally as the organisation grows. The company’s primary beneficiaries are disadvantaged adults and young people aged 15–25, particularly those facing barriers such as limited opportunities, mental health challenges, homelessness, or other circumstances that affect their motivation, wellbeing, and ability to reach their potential.We aim to do this through motivational fashion, motivational tools and our empowering events. Deliciae Realm would like to amplify its impact while staying true to its roots of celebrating individuality and fostering self discovery. Deliciae Realm operates with a social purpose and is committed to using its resources to create a positive community impact. Any profits generated are used in accordance with our community objectives, including supporting our mission and the purposes outlined on our website.​ Purchasing from Deliciae Realm means you acknowledge and support our CIC status and understand that your purchase contributes towards our wider community aims.Thank you for supporting us, don't forget to follow us on TikTok and Instagram.

My Item has not arrived

Do you accept refunds?

Can I return?

What does Deliciae Realm CIC do?

FAQ