Question 1

My Item has not arrived

Accepted Answer

Please email us if you have not received your order after the timeframe for your destination and would like an update on the delivery. (You can view timeframes for delivery dependant on your destination under 'shipping and returns')
 
If we are unable to retrieve your item(s) we will send you a new item(s). If however the item(s) is marked as 'delivered' on the tracking information, our help may be limited.

Question 2

Do you accept refunds?

Accepted Answer

We do offer refunds depending on the circumstance - please review this under 'shipping and returns'

Question 3

Can I return?

Accepted Answer

At this time we do not offer returns. Please ensure you order with full certainty and choose your current size prior to ordering. Please use our size guide for help, or contact us and we will be happy to assist you.
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We do offer refunds for lost or damaged parcels. For more information on our returns policy, please view 'shipping and returns'

FAQ